Thank you for shopping with SteelSeries Life. We are committed to delivering your order as quickly and reliably as possible. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
Order Processing
All orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays). Orders placed after 2:00 PM Eastern Time will begin processing on the next business day. You will receive an order confirmation email immediately after your purchase, and a separate shipping confirmation email with tracking information once your order has been dispatched.
Shipping Coverage
SteelSeries Life currently ships to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or international destinations at this time. If you are unsure whether your address qualifies, please contact us before placing your order.
Shipping Timeframes
Once your order has been processed and handed to the carrier, delivery within the United States typically takes 3–5 business days. Please note that business days exclude weekends and federal holidays. The total estimated delivery time is therefore 4–7 business days from the date your order is placed, combining processing and transit time.
Shipping Costs
Shipping is free on all orders shipped within the United States. There are no minimum order requirements, handling fees, or surcharges applied at any stage of the checkout process. The price you see at checkout is the total price you pay.
Carriers
We work with established national logistics carriers to ensure your package arrives safely and on time. The specific carrier assigned to your order will be indicated in your shipping confirmation email along with a tracking number. If you have a carrier preference, please reach out to us before placing your order and we will do our best to accommodate your request.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking number and a direct link to the carrier‘s tracking page. Tracking information may take up to 24 hours to become active after your shipping confirmation email is sent. If you have not received tracking information within 3 business days of placing your order, please contact us at info@steelserieslife.com.
Delivery Issues
If your package is marked as delivered but you cannot locate it, please check with neighbors and your local post office first. If the issue remains unresolved, contact us within 7 days of the delivery date and we will initiate an investigation with the carrier. SteelSeries Life is not responsible for packages lost or stolen after confirmed delivery, but we will assist you in filing a claim.
Contact
For any shipping-related questions, please reach out to us:
- Email: info@steelserieslife.com
- Phone: +1 304-881-2208
- Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)