At SteelSeries Life, we want you to be completely satisfied with your purchase. If something isn’t right, we‘re here to help. Please read this policy carefully before initiating a return.
Return Window
You may return most items within 30 calendar days from the date of delivery. The 30-day period begins on the day the carrier confirms delivery, not the day you placed the order. Returns initiated after this window will not be accepted unless the item is defective or was shipped in error.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition in which you received it.
- All original packaging, including the box, protective materials, manuals, and accessories, must be included.
- You must provide proof of purchase, such as your order confirmation email or order number.
Items that have been used, damaged by the customer, or are missing original packaging may not qualify for a full refund. If you believe your item has a quality issue, please contact us directly so we can resolve the matter.
How to Start a Return
- Email us at info@steelserieslife.com with your order number and the reason for the return.
- Our team will review your request and respond within 1–2 business days with a return authorization and instructions.
- Pack the item securely in its original packaging and ship it to the return address provided.
- Once we receive and inspect the item, we will notify you of the approval status.
Return Shipping Costs
Return shipping is free of charge for all eligible returns within the United States. We will provide you with a prepaid return label. There is no restocking fee of any kind. If the return is due to a quality defect or our error, we will cover all associated costs.
Return Address
All returns must be sent to:
5011 Ann Lee Dr, Cross Lanes, WV 25313, United States
Please do not send returns to any other address without prior authorization, as this may delay or invalidate your refund.
Refund Processing
Once your returned item has been received and inspected at our facility, we will process your refund within 1–2 business days. You will receive an email notification confirming that the refund has been issued.
Please note that while we issue the refund promptly, your bank or payment provider may take an additional 7–10 business days to post the credit to your account, depending on their processing timelines. The refund will be returned to the original payment method used for the purchase. We are unable to issue refunds to a different card, account, or payment method.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order at your convenience.
Non-Returnable Items
Certain items may not be eligible for return, including but not limited to: personalized or customized products, items marked as final sale, and hygiene-related products that have been opened. If you are uncertain whether your item qualifies, please contact us before purchasing.
Questions
If you have any questions about our return and refund process, please contact us:
- Email: info@steelserieslife.com
- Phone: +1 304-881-2208
- Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)