SteelSeries Life (“we,” “us,” or “our”) operates the website steelserieslife.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Place an order (name, email address, phone number, shipping and billing address, payment information)
- Create an account (name, email address, password)
- Contact our customer service team (name, email address, order details, and the content of your communication)
- Subscribe to our newsletter (email address)
We also automatically collect certain technical information when you browse our website, including your IP address, browser type, device type, operating system, pages visited, and the dates and times of your visits. This information helps us improve our website and understand how visitors use it.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and fulfill your orders, including shipping, delivery, and returns
- To communicate with you about your orders, account, or inquiries
- To send you marketing communications, such as newsletters and promotional offers, if you have opted in
- To improve our website, products, and customer service
- To detect, prevent, and address fraud, security, or technical issues
- To comply with legal obligations
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling your orders, including:
- Shipping carriers — to deliver your orders and provide tracking information
- Payment processors — to securely process your payments
- Email service providers — to send order confirmations and marketing communications
- Analytics providers — to help us understand website usage and improve our services
These third parties are contractually obligated to protect your information and may only use it for the specific purposes for which it was shared.
We may also disclose your information when required by law, such as in response to a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences, though disabling cookies may affect certain features of our website.
We use the following types of cookies:
- Essential cookies — required for the website to function properly (e.g., shopping cart, checkout)
- Analytics cookies — help us understand how visitors interact with our website
- Marketing cookies — used to deliver relevant advertisements and measure campaign effectiveness
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to object to or restrict certain processing activities
- The right to data portability
- The right to withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Age Requirement
Our website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected information from a person under 18, we will take steps to delete it promptly. If you are under 18, please do not use our website or provide any personal information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- SteelSeries Life
- Email: info@steelserieslife.com
- Phone: +1 304-881-2208
- Address: 5011 Ann Lee Dr, Cross Lanes, WV 25313, United States
- Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)